Wish list 0
Is empty
Shopping cart 0
Your basket is empty ...
Main Page » Exchanges

Exchanges

EXCHANGES

It can always happen that the delivered goods do not fit properly. Of course we exchange the goods you have bought.

As well as your statutory cancellation rights, you can exchange most products from the FelinaShop within 14 days of receipt of the products.
The deadline to exchange your products expires after 14 days from the date on which you came into possession of the item. Please make sure that any attached labels are not removed and the items are not soiled or washed. The exchange goods should be sent together with the form and proof of purchase (receipt, invoice) in an original packaging. The date of shipping means the return date.

The contractually granted and voluntary exchange guarantee leaves your legal rights and claims unaffected. Your statutory right of withdrawal and your statutory warranty rights remain unrestricted.

Cost of exchange
For exchange goods, you pay for the return regardless of the value of the goods.

For exchanges, you should use a EXCHANGE FORM, the returned items should be sent to the below address:

Felina Shop UG
Authorised distributor of Felina
Elisabethstr. 24
02826 Görlitz
Deutschland

NOTES:
Please, follow this rules:

  • Make sure that products have all labels
  • Avoid soiling and damage when fitting
  • Please use the original packaging of the items for the return
PRODUCT EXCHANGE FORM

Main Page
Powered by shopGold
COOKIES SETTINGS
They are always on as they allow the basic operation of the website. These include, but are not limited to, cookies that allow you to remember the user in one session or, depending on the options selected, from session to session. Their task is to enable the shopping cart and the order fulfillment process, as well as to help with security problems and compliance with regulations.
Functional cookies help us improve the effectiveness of our marketing activities and adapt them to your needs and preferences, e.g. by remembering all choices made on the pages.
Analytics cookies help the store owner to understand how the visitor interacts with the store through anonymous collection and reporting of information. This type of cookie allows us to measure the number of visits and collect information about traffic sources, so that we can improve the operation of our website.
Advertising cookies are used to promote certain services, articles or events. For this purpose, we may use advertisements that are displayed on other websites. The goal is to make the advertising messages more relevant and tailored to your preferences. Cookies also prevent the same advertisements from appearing again. These ads are used only to inform about the activities of our online store.
I APPROVE
Use of this website signifies your agreement to the use of cookies. More information can be found in our Cookies Policy .
SETTINGS
I AGREE