As well as your statutory cancellation rights, you can return products from the FelinaShop within 14 days of receipt of the products.
The deadline to return your products expires after 14 days from the date on which you came into possession of the item. Please make sure that any attached labels are not removed and the items are not soiled or washed. The returned goods should be sent together with the form and proof of purchase (receipt, invoice) in an original packaging. The date of shipping means the return date.
The contractually granted and voluntary return guarantee leaves your legal rights and claims unaffected. Your statutory right of withdrawal and your statutory warranty rights remain unrestricted.
Cost of return
You can return the goods to us within 14 working days without giving a reason. The period begins from receive of the goods. For returned goods, you pay for the return regardless of the value of the goods.
Please use a return form and send returns to the following address:
Felina Shop UG - Authorised distributor of Felina